DELIVERY POLICY

1.         All deliveries are only within Malaysia. Street names and postal code must be correct and accurate.

2.         NO P.O. Box or International addresses.

3.         If the packaging seal is opened or damaged, DO NOT accept the parcel.

4.         If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated timeframe for the next delivery or pick up.

5.         If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.

6.         We only use standard packaging materials for all orders.

7.         We deliver each order to one delivery address within Malaysia.

SHIPPING CHARGES

1.         All shipping and handling fee is based on flat rate per order for Peninsular Malaysia. * (the fee is subject to change by the management without prior notice).

2.         Peninsular Malaysia : RM10.00 per order for purchase below RM100.00. FREE delivery with purchase of RM100.00 and above.

3.         East Malaysia : RM15.00 for first 1 kg, RM13.00 for subsequent 1kg. No alcohol or liquid products are allowed to be shipped.

4.         STRICTLY NO REFUND for shipping & handling charges.

5.         You will be responsible for the shipping cost for refunding your item. If you receive a refund, the cost of shipping will be deducted from your refund

6.         All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

1.         Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).

2.         Confirmed orders will be processed within the next 7 to 9 business working days, excluding Saturday, Sunday & public holidays.

3.         Delivery lead time for Orders to arrive (after processing and packing) is as follows :-

•          Klang Valley : 3 - 5 business working days.*

•          Outstation : 7 - 9 business working days.*

•          Sabah & Sarawak : 9 - 11 business working days.*

*subject to courier service’s changes.

SALES, PROMOTIONS & FESTIVES PERIODS

1.         During peak online sales & promotional periods, orders and deliveries may take longer time.

2.         For festive seasons, please place your order 20 (twenty) days in advance in addition to the regular lead time required.

This Shipping Policy was last modified on Sunday , May 1, 2022 00:00:00 GMT+0800 (Malaysia Time).

PFK Marketing Sdn Bhd reserves the right to change these terms and conditions at any time without prior notice.